Help Desk and Managed Services

help_desk_verticalVinuity works with clients to provide technology managed services. We first learn about your network, applications, processes, tools, and organization before recommending any solution. Vinuity Practice Leaders, experienced in Managed Services, certified in ITIL, and ITSM, customize a plan for proactive support that provides the right skills in the right business model.

Vinuity works to improve value to our clients by proactive monitoring, improving escalation processes, decreasing downtime, increasing response times, and improving both application and database support. Services may include supporting data lines, voice lines, VoIP systems, cloud services, websites, desktops, laptops, workstation environments, servers, storage, email, custom built applications, package applications, replication, and databases.

Clients have access to a ticketing system for issues and tracking. Clients have access to their request history and problem resolution. Services can scale from basic monitoring to supporting every device on the client network to include disaster recovery solutions.